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At Double Bay Cosmeceuticals, we strive to deliver high-quality skincare products and exceptional customer service. Due to the nature of skincare and its interaction with individual skin types, we have established the following return and refund guidelines:
Before a return can be processed, an initial consultation is required. This includes:
Returns are only accepted under the following conditions:
Our products are designed to enhance general skin health, including hydration, brightening, and texture improvement. They are not intended to treat or cure medical conditions. Skincare results depend on various factors including diet, lifestyle, and overall wellness.
Returns, exchanges, or refunds may be denied if the product fault results from misuse or neglect.
For any questions or assistance, please reach out to our customer support team.
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